We’re looking for big thinkers with small egos to join us on our mission to make manufacturing accessible for everyone. Look for a position that best fits your experience.


We like people with all kinds of experience. If you don’t see the opportunity you were looking for, submit a general application. For career related inquiries, please contact us at

Customer Success Executive- Mechanical

As a Customer Success Executive, your primary responsibility will be to ensure the satisfaction and success of our customers. You will be the main point of contact for customers, helping them navigate our products and services and ensuring they have a positive experience.

Role & Responsibilities:

  • Customer Engagement: Proactively engage with customers to understand their needs, answer queries, and
    provide solutions to any issues they may encounter.
  • Technical Support: Utilize your knowledge of manufacturing technologies (3D Printing, CNC, IM, VC) to
    assist customers with technical questions and challenges they face.
  • Product Knowledge: Stay updated on our products and services to effectively communicate their features
    and benefits to customers.
  • Documentation: Maintain accurate records of customer interactions, issues, and resolutions, ensuring
    timely follow-up on outstanding matters.
  • Feedback Collection: Gather customer feedback and insights to help improve our products and services,
    sharing this information with relevant teams.
  • Onboarding: Assist in the onboarding processfor new customers, ensuring they have a smooth introduction
    to our solutions.
  • Collaboration: Collaborate closely with cross-functional teams, including sales, engineering, and product
    development, to ensure customer needs are met.

Qualities and Attributes:


  • Strong problem-solving abilities
  • Empathetic and customer-centric approach
  • Attention to detail and organizational skills
  • Ability to work independently while meeting targets
  • Excellent interpersonal skills and teamwork

Salary Range: 18,000 - 21,000 INR

Experience: Minimum 1 year in a production-related role

Qualification: Diploma in Mechanical Engineering or related field

Apply Now

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